Thank you for shopping at Trust Apollo.
We value your satisfaction and aim to provide a hassle-free experience when it comes to cancellations, returns, and refunds.
Please read this policy carefully to understand your rights and responsibilities.
1. Cancellation Policy
1.1 Cancellations
If you wish to cancel your order before it has shipped, please contact our customer service team immediately.
📞 Phone: +1 (307) 441-5911
📧 Email: support@trust-apollo.co
If the product has already been shipped, cancellation may no longer be possible, and you will need to initiate a return upon receipt.
2. Return and Refund Policy
2.1 Return and Refund Policy for Physical Products
Return Window:
Physical products can be returned within 30 days from the date of receipt.
Condition Requirements:
Items used/unused, in their original condition and packaging.
Returns that do not meet these conditions may be subject to denial or a partial refund.
How to Initiate a Return:
Contact our customer service team:
📞 Phone: +1 (307) 441-5911
📧 Email: support@trust-apollo.co
Once the return is approved and the product is received, refunds will be processed within 5–7 business days to the original payment method.
3. Exceptions and Non-Refundable Items
The following items are non-refundable:
Gift cards or promotional vouchers
Items marked as “Final Sale” or “Non-Returnable”
4. Damaged or Defective Products
4.1 Digital Products
If you experience technical issues or find that the product does not match its description, please contact us with supporting evidence (e.g., screenshots or error messages).
We will provide a replacement or refund if applicable.
4.2 Physical Products
If your physical product arrives damaged or defective, contact our customer service team with photos or other supporting evidence of the issue.
We will replace or refund the product based on the situation.
5. Refund Process
Refunds will be issued to the original payment method used during purchase.
Processing time: 5–7 business days after approval.
Refund processing times may vary based on your financial institution.
6. Communication and Support
Prompt communication is essential for a smooth return process. Please notify us as soon as possible and follow our support team's instructions.
For assistance, contact us at:
📞
Phone: +1 (307) 441-5911
📧
Email: support@trust-apollo.co
7. Policy Modifications
Trust Apollo reserves the right to modify or update this Refund and Return Policy at any time.
Any changes will be effective immediately upon posting to our website.
It is your responsibility to review this policy periodically for updates.
8. Need Help?
If you have any questions or concerns about this Refund and Return Policy, please contact our customer service team at support@trust-apollo.co or call us on +1 (307) 441-5911.
We are here to assist you and ensure you have a positive experience with Trust Apollo.
